Measuring the user experience

During usability testing, participants are asked to complete typical tasks for that product while observers watch, listen and takes notes. The objective is to identify any usability problems, as well as discover any new insights into how users will interact with the product or service.

Often, usability testing will take place in a usability lab where observers can view the sessions from behind a 2-way mirror as well as a video feed of the session being fed into the observation room.

At the end of the testing sessions, a UX researcher will compile a findings report that compiles the results, highlights the key usability issues, and list recommendations for improving the design.

Testing and measuring new and existing user experiences is a big part of what we do.

We test the usability of interfaces such as websites, apps, terminal screens and other connected devices. Usability testing can be carried out on paper-based wireframes, clickable prototypes, as well as existing websites, apps and connected devices.

Our testing centre is also used to conduct other forms of user research, such as customer interviews and card sorting exercises. We can also complete testing in your environment.

Our eye tracking equipment helps us to understand where the user’s gaze is fixated when completing tasks.

What do we test?

We can accurately measure the user experience of several formats. For early stage designs, we can test using a clickable prototype. If you have static wireframes, Expiriti are Axure experts and can create clickable prototypes based upon your existing PDFs. Photoshop mockups or basic InVision mockups that need more advanced interactivity for testing.

We can test you live site or app

For Website and app redesigns, we often need just 2 or 3 days of usability testing to identify the critical usability issues that must be addressed in the redesign. This allows our clients to use data (and less opinion!) to direct the next design phase.

How long does usability testing take?

Usability testing need not be a length or expensive process. Test planning and script writing can range between 1-2 days depending on the scope of the project.

The testing sessions themselves can also be completed within 1-2 days. It all depends upon who and what is being tested.
If you would like to chat more about testing the usability of your product or service, please make an enquiry or call us on +612 8937 0818